Please note that all sessions are under recorded video surveillance.
See below for helpful information for your AHA instructor-less session. A help video and FAQs are below that should be viewed prior to your session.
There will be no live instructor and the program is self paced. Regardless of the course you are taking, the online portion is meant to hone the more advanced skills and this skill session will focus on basic skills. You will receive a valid 2 year AHA certification card upon successful completion. PLEASE ensure that you watch all help, demo and remediation videos on the console and below prior to attempting a text or support call (information below). This ensures we can help as many people as possible and keep our prices competitive. Staff respond as soon as available and may take time and are only available during normal business hours. The contact information is on a sign in the room or in the FAQs below. HeartCert schedules all sessions for one hour. If there is no student scheduled and waiting behind you, feel free to take as much time as you need and you are allowed to come back for no charge if needed.
Please note, as stated on our website, terms and your registration email, you MUST have already completed the online portion of class to gain access to the skills testing. You will not be allowed in if you have not completed the online course. No exceptions, no refunds, no credits. Our staff does not have access to this information.
For troubles with ventilations, please see this video that explains how the airway of the manikin works.
To start your session, you must click the center icon of the laptop and log in with your online credentials that you created. Our staff does not have access to your online login credentials. There is a forgot password link if needed. If you can not log in or have not completed the online portion you will be unable to test.
If you are unable to login, open or run the program or other technical difficulties, you will need to reschedule – for no fee. For TECHNICAL troubles you may call RQI Support at 1-800-594-9935; they can proxy in, take screenshots, and fix things in real-time.
Please wear gloves and wipe the manikin before and after use. Please put the room back exactly as it was or should be for the next student. view the AHA RQI Station help sheet faqs near the unit. Please see below for more helpful information:
Please close and open windows or tabs and then double click the star icon on the center of the desktop of the computer. The computer is both touchscreen and has a mouse trackpad. Alternatively you may hit the ‘home’ icon on the internet browser.
This will take you to a login page (select login in the upper right if applicable) and then log in with the same credentials used to complete the online portion of the course. *Our staff does not have access to this and is unable to assist, you can use the forgot password link if needed *
The program will guide you from there. You may need to scroll down on some pages for additional information.
If you encounter technical troubles you may call RQI Support at 1-800-594-9935; they can proxy in, take screenshots, and fix things in real-time.
Since each discipline or course has a different set of skills and certification card, when you have completed one, simply log out and restart with the next discipline you would like to test on.
Example: You want to test out on ACLS, PALS and BLS…
- Complete the online training for all disciplines
- Log in to the system and select one of the disciplines to start with
- Complete the program and get emailed your card
- Log out, restart the process and select the next discipline to get certified for that.
Everyone will be different. This will focus on your basic skills and the AHA says the following are typical or average expectations for timeframe:
- BLS Sessions take between 30 – 60 minutes (you will test on adult and infant skills)
- ACLS Sessions take 15 – 45 minutes (testing only on adult skills)
- PALS Sessions will take 15-45 minutes (testing pediatric skills)
HeartCert schedules all sessions for one hour. If there is no student scheduled and waiting behind you, feel free to take as much time as you need. You may come back if needed
In the unlikely event of a power outage or technical issue, we apologize but you will be unable to test at that time. Please text the help line from the number on the sign near the console and wait for direction. We will need to reschedule you and will talk through your options for certification.
If you encounter technical troubles you may call RQI Support at 1-800-594-9935; they can proxy in, take screenshots, and fix things in real-time.
No. There are no refunds for online courses and you are unable to start the program until the online portion is complete. You will need to come back after finishing.
It’s ok, the program is meant to be challenging, it is looking for perfect practice. You have unlimited attempts. Please see the helpful tips sheet near the console as well as ensuring that you watch all demo and help videos. Ensure that you keep count of your compressions, do NOT pause unless directed to and start only when ready. The program will give a lot of feedback, ensure you keep going.
If you can not pass, you should take a break and try later. You have unlimited attempts and do not need to pay to come back in to try again. If you still can not pass, we can coordinate having a live instructor there or virtual instructor to give guidance on another day by contacting our office. If still unable to pass you will need to pay for a classroom certification course, but you will still be required to demonstrate the appropriate skills. Sorry, no refunds or credits.
Regardless of the course you are taking, the online portion is meant to hone the more advanced skills and this skill session will focus on basic skills. You will receive a valid 2 year AHA certification card upon successful completion.
If you would like a more hands on learning experience you suggest a classroom or blended course or we have instructors available for questions before or after any session.
Please be sure to watch the helpful tips on the program, it truly can help. There is a step stool in the cart that you should take out and use to get more leverage. Position the manikin that best works for you or even kneel right on the cart. Keep straight arms and use your whole body going down 2 inches and all the way back up at a rate of 100 per minute. The machine will give feedback.
Many people have troubles with this and think it is an equipment issue. It is not. There is a specific technique needed. The head must be tilted back (but not hyper extended too far) and the jaw lifted to allow air in. The videos will help but also please click here for an excellent VIDEO example of how the breaths work.
Once you have passed you have an option to claim your ecard immediately. There is an evaluation and then option for an emailed continuing education certificate. You are able to “click” out of the CE part and simply select “view ecard”. You can also put in any information to move on. CE’s are not mandatory for claiming your ecard. When viewing the ecard, you will have the option to scan the QR code to download it to your device or email it to themselves.
PLEASE ensure that you watch all help, demo and remediation videos on the console and below prior to attempting a text or support call. This ensures we can help as many people as possible and keep our prices competitive. Staff respond as soon as available and may take time and are only available during normal business hours. The contact information is on a sign in the room or text: 651-392-5495. If no reply after 10 minutes text again and also call 651-261-2314.
If you encounter technical troubles you may call RQI Support at 1-800-594-9935; they can proxy in, take screenshots, and fix things in real-time.
Please see the access instructions at this link (code is heartcert). Otherwise use the support number above.
